Returns & Exchanges

I’d like to cancel my order.

Order cancellations are possible provided the purchased goods have not already been dispatched. In this event and in order to qualify for a refund, excluding return delivery charges, all goods must be returned insured and unopened within 7 working days to the address below. Upon receiving the returned consignment an appropriate refund will then be organised.

To make a cancellation request, please send an email, using the link below, confirming the order number you wish to cancel. Upon receipt, prompt action and all reasonable effort will be made to cancel your order. Success of this will be confirmed by return email at the earliest opportunity. An appropriate refund will then be authorised by our accounts department.

Contact us to request an order cancellation.

I’ve ordered the wrong item(s).

If your order contains unwanted items, please return them insured and unopened to the address below within 7 working days. Please include a short covering note explaining your reasons for return. Having received the returned item(s) and provided they are in good, resalable order, replacement goods will be promptly dispatched free of any further charges.appropriate refund will then be organised, excluding return delivery charges.

Simpsons reserves the option to charge a restocking fee, to be deducted from the refund value, for any goods returned, after 7 days, as ordered in error or considered personally unsuitable upon inspection.

My order contains incorrect or duplicate items.

If your order contains incorrect or duplicate items, please return them insured and unopened to the address below. Having received the returned item(s), an exchange and prompt dispatch of correct item(s) will be organised, free of any further charges.

Customers will also be reimbursed for any return delivery charges, in the way of complimentary
goods or account credit. We apologise in advance for any inconvenience this may cause.

My order contains faulty items.

If your order contains faulty items, please return them insured to the address below. Having received the returned item(s), exchange and prompt dispatch of replacement goods will be organised, free of any further charges. Customers will also be reimbursed for any return delivery charges, in the way of complimentary goods or account credit.

Simpsons accepts no liability for faults arising from wilful damage, negligence, misuse, or alteration or repair of goods without approval. Faulty goods found to be in breach of this, will not be eligable for exchange but will be repaired by our service department at cost to the customer.

My order contains damaged or missing items.

If your order consignment has been damaged in transit, resulting in the loss or breakage of purchased items, please contact us at the earliest opportunity and no later than 24 hours after delivery. Failure to comply with this request, may result in refusal of financial compensation or replacement goods.

Customers are encouraged to examine all consignments carefully before signing the courier’s delivery docket. Having made your signature, acknowledging the consignments’ good condition, any liability for damage or loss incurred cannot be accepted by Simpsons or the courier.

To report a damaged consignment, please send an email using our contact form or call 01354-691-830 during normal office hours.